Open to opportunities

Annalees Birchfield

@annaleesbirchfield

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Experienced hospitality professional specializing in VIP guest service and food service.

United States

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What I'm looking for

I seek a guest-facing hospitality role where I can deliver personalized VIP service, grow within a fast-paced team, and apply food-safety and inventory skills.

I am a dedicated hospitality professional with extensive experience in VIP guest services and food service roles within high-volume casino resort environments. I consistently deliver attentive, personalized service, manage guest relations with discretion, and support seamless dining and event experiences.

My background includes VIP hosting, high-volume call and guest support, buffet and prep-cook duties, and inventory and food-safety management; I bring strong communication, problem-solving, and customer-focused skills to cultivate guest loyalty and improve service operations.

Experience

Work history, roles, and key accomplishments

Current

VIP/Floor Host

Current

Ilani Casino Resort

Nov 2023 - Present (1 year 10 months)

Provide personalized service to high-value guests, manage gaming experiences and complimentary allocations, and resolve VIP issues professionally to maintain long-term relationships.

Guest Relations VIP Hospitality Cashless Comp Allocations Customer Retention Communication

Prep Cook

Tom’s Watch Bar

Jul 2024 - Oct 2024 (3 months)

Prepared ingredients, maintained sanitation and inventory control, and supported timely kitchen operations to meet menu specifications and safety standards.

Food Safety Receiving Station Setup Time Management

VIP Services Specialist

Ilani Casino Resort

Aug 2023 - Nov 2023 (3 months)

Answered 100+ guest inquiries daily about games, rooms and promotions, maintained thorough knowledge of offerings, and built rapport to ensure smooth guest experiences.

Customer Service Product Knowledge CRM Communication Problem Solving Multitasking

VIP Attendant

Eurest-Compass

Feb 2022 - Aug 2023 (1 year 6 months)

Served VIP members buffet and hot entrées while managing inventory and maintaining menu/allergen knowledge to ensure seamless, high-quality dining service.