Open to opportunities

Annabel Ikaph

@annabelikaph

I resolve customer account, billing, moves, collections, and technical support issues in remote high-volume environments.

United States

Message

What I'm looking for

I'm looking for a customer support or application support role where I can resolve account and technical issues, deliver empathetic service, use support tools, and grow in a fast-paced remote environment.

I've supported customers at National Grid, Intuit TurboTax, My Compliance Office, and UnitedHealthcare, resolving utility moves, collections, billing, tax software, healthcare, and account concerns in remote service environments.

I handle high-volume calls, email, live chat, account documentation, payment arrangements, technical troubleshooting, and escalations while protecting customer information and meeting compliance and quality standards. I also bring experience with Jira, Zendesk, Confluence, Kibana, Tableau, Salesforce, and data entry.

Experience

Work history, roles, and key accomplishments

Customer Service (Moves and Collections)

National Grid

Jul 2025 - Jul 2026 (1 year)

Assisted customers with move-in, move-out, and service transfer requests for residential and commercial utility accounts. Provided support regarding balances, billing questions, payments via Speedpay, and service-related concerns.

Customer Service Move Collections Billing Account Resolution Call Center Quality Assurance Compliance

CUSTOMER SUPPORT REPRESENTATIVE

Intuit Turbo Tax

Feb 2025 - Apr 2025 (2 months)

Assisted customers with questions and concerns related to Turbo tax product and tax preparation software,Guided customers through product navigation and helped troubleshoot common account and software issues,Provided support regarding tax- related forms and general product information while following company guideline,Documented customer interactions with accurate records

Call Center Representative

MCO

Nov 2023 - Jan 2025 (1 year 2 months)

• Handled high volume of customer inquiries through calls, emails and livechat.
• Addressed customer inquiries, complaints, and technical issues in a professional manner.
• Providing accurate information about products or services.
• Identifying customer concerns and finding appropriate solutions.
• Managing customer accounts,including updating personal details.
• Providing personalized supports

Call Care Advocate

United Health Care

Dec 2022 - Sep 2023 (9 months)

• Assisted customers in navigating websites and troubleshoot any technical issues, Handled medical billing request with Medicare and Medicaid members, Guide patients through the initial setup, appointments, or treatments,Explained procedures, policies, and services to patients,Help schedule, reschedule, or follow up on appointments, Addressed patient concerns, billing questions, etc