Anna Angelica User
@annaangelicauser
Supervisor at Credit Life Plus who managed team workflows, coached staff, and coordinated employer and client communications.
PhilippinesWhat I'm looking for
At Credit Life Plus, I supervised daily workflows, monitored staff performance, and coached team members to improve productivity and accuracy. I also served as the communication channel between the team and employer, relaying updates and concerns.
At Credit Life Plus, I assisted clients with credit report disputes, prepared letters for credit bureaus and creditors, and monitored updates. Earlier, I conducted quality checks on customer tickets at SixEleven Global Services and supported payment processing and invoice verification during my billing operations internship at St. Elizabeth Hospital.
Experience
Work history, roles, and key accomplishments
Supervisor / Assistant
Credit Life Plus
Jun 2025 - Oct 2026 (1 year 4 months)
Supervised daily workflows, monitored staff performance, and acted as the primary communication channel between the team and employer. Managed hiring and onboarding, and handled employer's email and WhatsApp communications.
Credit Repair Processor
Credit Life Plus
Sep 2024 - Jun 2025 (9 months)
Assisted clients in identifying and disputing inaccuracies on their credit reports, analyzed credit reports to develop personalized strategies, and prepared and submitted dispute letters to credit bureaus and creditors.
Quality Assurance Specialist
SixEleven Global Services
Nov 2022 - Sep 2024 (1 year 10 months)
Conducted thorough quality checks on customer tickets to ensure compliance with quality standards, implemented effective quality control measures, and provided constructive feedback to team members.
Lead Generation Specialist
SixEleven Global Services
Jul 2021 - Nov 2022 (1 year 4 months)
Conducted thorough quality checks on customer tickets, implemented effective quality control measures, and provided constructive feedback to team members to enhance team efficiency.
Education
Degrees, certifications, and relevant coursework
GenSantos Foundation College, Inc.
Bachelor's Degree, Management Accounting
2018 - 2024
Pursued a Bachelor's degree in Management Accounting, gaining knowledge in financial management and accounting principles.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
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