ACashley claisse
@aclaisse
Customer service leader driving quality, compliance, and process improvements.
PhilippinesWhat I'm looking for
I am a results-driven customer service and quality assurance professional with six years of experience supporting international clients in fast-paced BPO environments. I have a strong track record resolving escalations, coaching agents, and implementing process improvements to meet regulatory and company standards.
I have held roles across major BPO providers handling insurance, credit, billing, and technical inquiries, and I consistently deliver high client satisfaction, productivity, and compliance. I am committed to operational excellence and building teams that sustain service quality.
Experience
Work history, roles, and key accomplishments
Lead Associate Consultant
IAG | WNS
Jan 2023 - Jan 2026 (3 years)
Supported management of car and home insurance accounts for Australian clients, resolved escalated issues, and coached agents to improve service quality and compliance.
Customer Service Representative
CreditKarma | Teleperformance
Jan 2021 - Jan 2023 (2 years)
Handled client inquiries via email and chat related to account setup and credit score issues, resolving requests while maintaining high satisfaction, productivity, and quality metrics.
Customer Financial Specialist
Sprint | iQor
Jan 2019 - Jan 2021 (2 years)
Handled billing disputes and technical inquiries via calls, supported retention efforts, and ensured compliance with regulatory and company standards to maintain service quality.
Education
Degrees, certifications, and relevant coursework
Christ the King College
Bachelor of Science, Elementary Education
2016 - 2018
Completed studies in Elementary Education focusing on foundational teaching principles and classroom management.
Our Lady of Fatima University
Bachelor of Science, Physical Therapy
2010 - 2014
Completed a Bachelor of Science in Physical Therapy program covering clinical practice and therapeutic techniques.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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