ANMOL Madaan
@anmolmadaan
Customer support and operations professional focused on fast, accurate resolutions.
What I'm looking for
I’m a customer support and operations professional with experience in the “Apple USA Process” at Teleperformance. I handle customer inquiries related to Apple products and services through calls, emails, and chat.
I’m known for strong communication and problem-solving. I help customers with order placement, tracking, billing, and account-related issues while maintaining quality standards and high satisfaction.
I manage issues efficiently by using time management and attention to detail to ensure accurate, timely responses. I also collaborate with my team to keep interactions smooth and effective.
I bring practical computer literacy and advanced Excel skills—including formulas, PivotTables, and data management—to maintain accuracy and efficiency. I’m actively pursuing roles in customer support, operations, or coordination, including opportunities that are remote and flexible.
Experience
Work history, roles, and key accomplishments
Customer Support Associate
Teleperformance
Handled customer inquiries for the Apple USA process, assisting with order placement, tracking, billing, and account-related issues. Resolved customer concerns in a timely manner while ensuring quality standards and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Integrated B.Sc. B.Ed. (Pursuing)
Integrated B.Sc. B.Ed., Education
Grade: CGPA: 8.3/10
Pursuing Integrated B.Sc. B.Ed. (current semester 7) with CGPA 8.3/10.
Punjab School Education Board (PSEB)
Matriculation (10th), Secondary Education
Grade: 100%
Passed Matriculation (10th) with 100% marks from Punjab School Education Board (PSEB).
Punjab School Education Board (PSEB)
Senior Secondary (12th), Higher Secondary Education
Grade: 90%
Passed Senior Secondary (12th) with 90% marks from Punjab School Education Board (PSEB).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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