ankush yajurvedi
@ankushyajurvedi
Growth-focused professional with expertise in operations and customer service.
What I'm looking for
I am a dedicated professional with a strong background in operations and customer service, currently serving as a Growth Office Executive at 24Seven Retail. My journey began with a B.Sc. in Hotel Management, and I have since developed a diverse skill set that includes strategic planning, market research, and business development. I have successfully led projects such as the 24Seven Tiffin Service, demonstrating my ability to drive growth and enhance performance.
Throughout my career, I have excelled in various roles, from managing store operations to providing executive assistance. My experience includes overseeing customer service, inventory management, and team leadership. I pride myself on my problem-solving skills and my ability to resolve customer issues promptly, ensuring a seamless experience. My proficiency in MS Office, particularly in Excel and PowerPoint, complements my organizational skills, allowing me to manage multiple tasks efficiently.
I have received recognition for my contributions, including being awarded as the service superstar of the month and achieving the best store audit results. I am passionate about fostering a positive work environment and am committed to continuous improvement in all aspects of my professional life.
Experience
Work history, roles, and key accomplishments
Growth Office Executive
24Seven Retail - Modi Enterprises
May 2018 - Present (7 years)
As a Growth Office Executive, responsible for strategic planning, market research, and business development. Managed projects like the 24Seven Tiffin Service and improved customer service through effective problem-solving and cross-functional collaboration.
Department Manager
Zara
Sep 2017 - Apr 2018 (7 months)
Managed front-end operations including customer service, cashiering, and visual merchandising. Oversaw store operations in the absence of the store manager, focusing on profitability and team management.
Store Manager
Benetton Pvt Ltd
Jul 2016 - Aug 2017 (1 year 1 month)
Oversaw both front-end and back-end operations, ensuring quality customer service and effective visual merchandising. Responsible for store profitability and managing staff.
Customer Service Manager
Pantaloon
Jul 2014 - Jul 2016 (2 years)
Managed customer service operations, including exchanges and alterations. Coordinated events and promotions, and trained new staff for smooth operations.
Airport Manager
IHG-Crowne Plaza Hotel
Dec 2012 - Jul 2014 (1 year 7 months)
Handled reception and concierge services, managing guest pickups and drop-offs. Coordinated with team members to ensure smooth operations and excellent customer service.
Education
Degrees, certifications, and relevant coursework
JIMS, Rohini
Bachelor of Science, Hotel Management
2010 - 2012
Completed a Bachelor of Science in Hotel Management, focusing on various aspects of hospitality management, including customer service, operations, and business development in the hotel industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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