Ankush sharma
@ankushsharma6
I improve customer operations through fraud analysis, client support, and multilingual audio recording.
IndiaWhat I'm looking for
I've supported international customers and operational teams at TaskUs India and Teleperformance, handling customer service, fraud analysis, account issues, and process updates.
At TaskUs India, I analyzed fraud, made operational decisions, coordinated data flow between departments, and acted as a subject matter expert guiding teammates on process rules.
I've worked with customers in the US, Canada, and Australia, delivering service through clear cross-cultural communication and training new employees using process knowledge bases.
I've also built a multilingual audio portfolio through projects with Highbrow Technologies, Chorus Audio, Babel Audio, Agents Only, Dip Audio, and Pila8, recording and performing audio work in English, Punjabi, and Hindi.
Experience
Work history, roles, and key accomplishments
Teammate
Taskus India
May 2023 - Feb 2024 (9 months)
Performed fraud analysis and made important decisions concerning operational coordination. Handled international customers from the US and Canada, coordinated between departments, and trained new hires.
Education
Degrees, certifications, and relevant coursework
SSIMT, Dinanagar
Master of Business Administration, Marketing & Finance
Pursued an MBA with a focus on Marketing and Finance, developing skills in strategic analysis and business management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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