Mogarala Hari Priya
@mogaralaharipriya
I improve customer support operations through service delivery, fraud investigations, coaching, and performance management.
IndiaWhat I'm looking for
I've supported customers at ADP India, resolving account access, card activation, direct deposit, dispute, and card-service issues across calls and emails. I also investigate fraud claims and unauthorized transactions while maintaining compliance and accurate Salesforce case documentation.
At Tech Mahindra, I managed customer support operations for 50+ associates across multiple business lines. I owned CSAT, SLA adherence, First Contact Resolution, quality, productivity, shrinkage, and attrition metrics, while coaching agents to improve service quality and customer handling.
I bring hands-on experience in quality audits, call calibrations, stakeholder reporting, onboarding, training, and process improvement to strengthen customer experiences.
Experience
Work history, roles, and key accomplishments
Handled inbound and outbound customer interactions via calls and emails, resolving issues related to account access, card activation, direct deposits, disputes, and card services. Investigated fraud claims and collaborated with cross-functional teams to improve customer experience.
Managed customer support operations for 50+ associates, owning key metrics including CSAT, SLA adherence, FCR, and quality scores. Provided coaching, conducted quality audits, and prepared performance reports for leadership.
Education
Degrees, certifications, and relevant coursework
Bhoj Reddy Engineering College for Women
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from Bhoj Reddy Engineering College for Women, JNTU Hyderabad, completed in 2020.
Sri Chaitanya Junior Kalasala
Intermediate, Mathematics, Physics, Chemistry
Intermediate in MPC from Sri Chaitanya Junior Kalasala, Hyderabad, completed in 2016.
St. Pious High School
Secondary School Certificate, General Studies
Secondary School Certificate (SSC) from St. Pious High School, Hyderabad, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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