Looking for a job

Ankit Singh

@ankitsingh19

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Remote-ready support specialist with 3+ years in chat and email technical customer support.

India

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What I'm looking for

I seek a remote support role focused on technical/customer support, ticketing and CRM work, clear communication, and opportunities to improve processes and customer experience.

I am a remote-ready support specialist with over three years of experience providing chat- and email-based customer and technical support, ticket handling, CRM management, and administrative coordination. I focus on clear written communication, timely follow-ups, and accurate documentation to keep remote operations running smoothly.

At NKD Marketing Pvt Ltd I resolved login, access, browser, and basic software issues, managed tickets via Adrenaline Systems CMS, coordinated with IT and HR, and maintained spreadsheets and operational logs to support reporting and decision-making.

I bring strong problem-solving, multitasking, and time-management skills, paired with proficiency in Google Workspace, MS Excel, and CRM systems, and I seek roles where I can continue improving customer experience and operational efficiency in distributed teams.

Experience

Work history, roles, and key accomplishments

Remote Support Specialist

NKD Marketing Pvt Ltd

Apr 2022 - Dec 2025 (3 years 8 months)

Provided chat and email-based customer and technical support, resolving login, access, browser and basic software issues while managing tickets and coordinating with IT/HR to ensure timely resolution and follow-ups.

Customer Support Google Workspace MS Excel Troubleshooting Documentation