Sadath Ali
@sadathali
I resolve customer issues, manage CRM cases, and deliver clear, timely support in fast-paced service environments.
IndiaWhat I'm looking for
At Firstsource Solutions, I manage customer interactions, service requests, technical fault tickets, and escalations while maintaining accurate CRM records and follow-up communication.
I coordinate with internal teams to resolve issues on time, build positive customer relationships through active listening and conflict resolution, and communicate clearly across phone, email, and ticketing platforms.
Experience
Work history, roles, and key accomplishments
Managed customer interactions and service requests, ensuring high professionalism and satisfaction. Logged, tracked, and resolved complaints and technical fault tickets using CRM tools, coordinating with internal teams for timely resolution.
Education
Degrees, certifications, and relevant coursework
CMR University
Bachelor of Business Administration, Business Administration
2022 - 2025
Pursued a Bachelor of Business Administration (BBA) at CMR University, OMBR Campus, Bangalore, from 2022 to 2025.
Coursera
Project Certificate, Financial Analysis
2023 - 2023
Earned a Coursera Project Certificate in Analyzing Company Performance Using Ratios in 2023.
St. John’s High School
12th Standard (ISC), General Studies
2021 - 2022
Completed 12th Standard (ISC) at St. John’s High School from 2021 to 2022.
St. John’s High School
10th Standard (ICSE), General Studies
2019 - 2020
Completed 10th Standard (ICSE) at St. John’s High School from 2019 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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