Kaveri Khanvilkar
@kaverikhanvilkar
I lead SLA-governed managed services, service improvement, and automation for global enterprise clients.
IndiaWhat I'm looking for
At Accenture, I manage three concurrent managed-service lines for a global CPG enterprise, governing contractual SLAs, KPIs, service reviews, escalations, vendor performance, and continuous improvement. I improved stakeholder satisfaction from 4.0 to 4.9/5 while leading a 25-member cross-functional team.
I've delivered 10+ automation and Gen AI-enabled improvements using Power Automate, SharePoint, and AI tools, including compliance monitoring across 1,400+ websites that saved 1 FTE. I also led two enterprise RFPs from solution design through signed multi-year contracts and steady-state delivery.
Experience
Work history, roles, and key accomplishments
Managed three concurrent managed-service lines for a global CPG client, ensuring SLA and KPI compliance. Led a 25-member team, improved client satisfaction from 4.0 to 4.9/5, and delivered automation and Gen AI-enabled improvements.
Conducted quality audits and control checks across FMCG client service programs, measuring output against quality standards and SLAs. Performed root cause analysis on quality failures and coordinated remediation plans.
Executed workflow governance and digital compliance assessments against client standards, flagging deviations and driving them to closure. Delivered stakeholder reporting and supported process standardization.
Support Analyst
Royal Bank of Scotland
Jan 2013 - Dec 2014 (1 year 11 months)
Supported enterprise applications and service operations across APAC markets, managing incidents to resolution within defined SLAs. Coordinated cross-team issue resolution and escalation management.
Education
Degrees, certifications, and relevant coursework
Accenture
Operations Delivery Lead Program, Operations Delivery
Completed the Operations Delivery Lead Program at Accenture.
Google Project Management Professional Certificate, Project Management
Earned the Google Project Management Professional Certificate.
Oracle
Oracle Certified Associate (OCA), Oracle
Achieved the Oracle Certified Associate (OCA) certification.
University of Mumbai
Bachelor of Engineering, Computer Science
Bachelor of Engineering in Computer Science, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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