At Yash Technology, I build and support ServiceNow solutions across ITSM, HRSD, App Engine Studio, integrations, and identity lifecycle management. I've resolved production data-integrity and assignment defects, modernized legacy workflows in Flow Designer, and migrated a global custom-table process into a scoped App Engine Studio application.
I design practical automation that improves access, security, and operations: an HRIS-to-ServiceNow manager-status integration, secure LDAP connectivity through MID Server, credential vaulting with Connection & Credential Aliases, and contingent-worker conversion and offboarding flows. I've also integrated the Anthropic Claude API for internal AI-assisted incident triage and knowledge search.
I've authored 50+ ATF test cases and created a team-adopted testing process that reduced regression effort by roughly 35%. I'm CSA and CIS-ITSM certified, with hands-on experience in CSM, RPA, TPRM, WSD, Service Portal, platform governance, and root-cause analysis.
