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Mouleena Jaiswal

@mouleenajaiswal

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Product Manager with expertise in AI-driven innovation.

India

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What I'm looking for

I seek a dynamic role where I can leverage my AI expertise to drive innovation and enhance customer experiences.

I'm a Product Manager with over 2 years of experience leading AI-driven innovation in the financial services sector. My journey has been marked by a commitment to enhancing customer experiences through automation and advanced technologies. I have a proven track record in delivering enterprise-wide Agentic AI solutions that significantly reduce manual effort and accelerate service resolutions.

In my current role as a Senior Product AI Specialist at Bajaj Finserv, I have successfully managed the implementation of AI chatbots and voicebots, streamlining customer support journeys while ensuring alignment with risk and compliance goals. My background as a Business Analyst has equipped me with strong data analytics skills, allowing me to identify process inefficiencies and propose data-backed improvements that drive operational optimization.

As a certified Scrum Master, I excel in Agile delivery and cross-functional collaboration, ensuring that product outcomes align with business objectives. I am passionate about leveraging my skills in Python, SQL, and data visualization to create impactful solutions that enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Product AI Specialist

Current

Bajaj Finserv

Feb 2025 - Present (4 months)

Agentic AI

Current

Senior Product AI Specialist

Current

Bajaj Finserv

Feb 2025 - Present (4 months)

Delivered enterprise-wide Agentic AI solutions including Service CRM email automation, HR onboarding automation, and IT ticket processing. Built autonomous AI agents to reduce manual eﬀort by 40%+ and accelerate service resolutions. Partnered with cross-functional teams to map workﬂows, conﬁgure agent behavior, and ensure seamless integration with business systems.

Agentic AI Process Mapping

Technical Project Manager (AI Products)

Bajaj Finserv

Sep 2023 - Jan 2025 (1 year 4 months)

Managed AI chatbot and voicebot implementations to streamline customer support journeys. Ensured delivery across Agile cadences while aligning product features with risk, compliance, and customer experience goals.

Chatbot Voicebots Agile Risk Compliance

Business Analyst

Sidvin Outotec

Mar 2023 - Sep 2023 (6 months)

Gathered and analyzed requirements for operational optimization using SQL and Power BI. Identiﬁed process ineﬃciencies and proposed data-backed improvements to reduce turnaround time and costs.

SQL Power BI Process Improvement

Technical Project Manager (AI Products)

Bajaj Finserv

Sep 2023 - Jan 2025 (1 year 4 months)

Chatbot Voicebots Agile Sprint Reviews Backlog Grooming Azure Boards Customer Experience

Business Analyst

Sidvin Outotec

Mar 2023 - Sep 2023 (6 months)

Gathered and analyzed requirements for operational optimization using SQL and Power BI. Identiﬁed process ineﬃciencies and proposed data-backed improvements to reduce turnaround time and costs.

SQL Power BI Process Improvement

Data Science Trainee

Almabetter

Jul 2022 - Feb 2023 (7 months)

Gained expertise in Python, Machine Learning, SQL, Power BI, and data visualization. Completed real-world projects demonstrating data-driven insights and problem-solving.

Python Machine Learning SQL Power BI Data Visualization Data Insights Problem Solving

Data Science Trainee

Almabetter

Jul 2022 - Feb 2023 (7 months)

Gained expertise in Python, Machine Learning, SQL, Power BI, and data visualization. Completed real-world projects demonstrating data-driven insights and problem-solving.

Python Machine Learning SQL Power BI Data Visualization Problem Solving

Education

Degrees, certifications, and relevant coursework

Dr. D.Y. Patil Pratishthan College of Engineering

Bachelor of Engineering, Computer Engineering

Studied Computer Engineering at Dr. D.Y. Patil Pratishthan College of Engineering. Gained foundational knowledge and skills in the field of computer engineering.