AYAnita Yulistya
@anitayulistya
Customer service executive delivering high-accuracy, high-resolution support internationally.
IndonesiaWhat I'm looking for
I am a customer service professional with over four years of experience across healthcare, finance, and digital technology, consistently delivering high-accuracy documentation and strong case resolution. I handle high-volume calls and messaging channels while maintaining a 97% documentation accuracy and a 95% resolution rate.
I have worked with CRM systems (Shopee CRM, Medics, Microsip), Meta advertising and user-acquisition efforts, and cross-cultural communication in English, Turkish, and Mandarin basics. I have supported patients, gamers, and financial customers, contributing to user growth and improving first-contact resolution rates.
I bring adaptability, problem-solving, and a high-performance mindset to roles in customer service, contact centers, and marketing, and I am seeking opportunities with an international scope where I can continue improving customer outcomes and operational efficiency.
Experience
Work history, roles, and key accomplishments
Client Relations Executive
Raimu Ayu Selalu Dr Belle Aesthetic Clinic
Sep 2025 - Oct 2025 (1 month)
Assisted patients via WhatsApp and Mekari app, explained treatment details and consultation processes, and managed billing and daily transaction reports to maintain service accuracy.
Customer Service Executive
Global Excel Indonesia
Oct 2024 - Jun 2025 (8 months)
Handled 70–100 calls/day across hospitals, patients and international partners, processed 80–100 patient documents/day with 97% accuracy and achieved a 95% case resolution rate.
Customer Service Representative
Commerce Finance
Jul 2023 - Sep 2024 (1 year 2 months)
Assisted customers via WhatsApp and in-app systems, delivered 90% first-contact resolution for loan and account inquiries and maintained 96% transaction accuracy under high-volume conditions.
Customer Service & User Acquisition
Indofun Digital Technology
Jun 2020 - Jun 2023 (3 years)
Supported MMORPG/RPG users handling 60+ cases/day, assisted user acquisition and Meta advertising campaigns, contributing to 20% user growth and a 94% resolution rate.
Education
Degrees, certifications, and relevant coursework
UTUniversitas Terbuka
Bachelor of Management, Management
Activities and societies: Ongoing studies while working; balancing professional responsibilities with academic program.
Pursuing a Bachelor of Management with expected graduation in 2028; coursework ongoing while working in customer service roles.
SMK Mulia Hati Insani
Vocational High School Diploma, Software Engineering
Completed vocational high school in Software Engineering (Rekayasa Perangkat Lunak), graduating in 2020.
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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