Ani Tavarez

As an Account Executive at Toptal, I led the delivery of strategic projects and managed client relationships for over 150 Mid-Market accounts. Achieved 115% quota delivery and generated over $6M in annual gross revenue. Recognized as the Top Account Executive for surpassing quotas consistently. Facilitated training for new team members and spearheaded initiatives to enhance team performance.

In my role as Director of Operations at OutPLEX, I guided Enterprise clients on their Digital Customer Engagement Strategy, doubling contract values for major accounts. Collaborated with over 500 staff members and managed a $10M ARR portfolio. Drove significant revenue growth for clients like New York Times and Spirit Airlines, while maintaining expertise in LivePerson's products.

As Operations Manager at OutPLEX, I oversaw operations and client services for multiple programs, driving digital transformation for Fortune 500 brands. Managed training and quality assurance, achieving a 95% customer satisfaction rate. Championed partnerships and reduced churn rates significantly for key clients.

In my role as Operations Supervisor at OutPLEX, I managed operations for various programs, ensuring client satisfaction and operational efficiency. Collaborated with leadership to enhance service delivery and support digital initiatives.

As Operations Manager at TechNearshore, I led operational efforts to enhance service delivery and client engagement. Managed teams across multiple locations and ensured high-quality service standards.

Bachelor of Science for Business, Management and Economics with a concentration in Finance. The program provided a comprehensive understanding of business principles, management strategies, and economic theories, preparing graduates for various roles in the business sector.