MOMario De Oleo
@mariodeoleo
Experienced account manager specializing in customer service and retention.
Dominican RepublicWhat I'm looking for
I am a dedicated Account Manager with a proven track record in managing over 400 accounts and a portfolio exceeding $6 million. My experience at Timberline Financial has honed my skills in both hard and soft collection processes, where I excelled in handling inbound and outbound calls while ensuring customer satisfaction and retention.
Prior to my role at Timberline, I served as a Team Manager for Samsung at Alorica, where I was responsible for customer service and technical support for home electronics and appliances. I successfully developed new lines of business, tracked team metrics, and created an environment that encouraged agent retention through effective coaching and feedback.
My career began as a Customer Service Representative, where I focused on back-office operations and VIP customer assistance. I have a strong foundation in customer relations, which I have built upon through various roles, including training new supervisors and agents. I am committed to continuous improvement and eager to share my knowledge to help teams achieve their goals.
Experience
Work history, roles, and key accomplishments
Account Manager – Collections
Timberline Financial
Jan 2022 - Present (3 years 6 months)
Managed over 400 accounts with a portfolio exceeding $6,000,000 USD. Handled inbound and outbound calls for both hard and soft collection processes, demonstrating expertise in customer service and retention.
Team Manager – Samsung Account
Alorica
Jan 2020 - Present (5 years 6 months)
Provided customer service and technical support for Samsung Home Electronics and Home Appliances. Successfully launched a new line of business for parts recommendation and tracked team metrics to exceed company goals.
Trainer – Samsung Account
Alorica
Jan 2019 - Present (6 years 6 months)
Trained new supervisors and agents, focusing on developing customer service skills. Monitored KPIs to ensure customer satisfaction and client compliance, and managed workforce forecasts and employee schedules.
Customer Service Representative
Alorica
Jan 2016 - Present (9 years 6 months)
Handled back-office customer inquiries and provided resolutions to ensure customer satisfaction. Assisted VIP customers and successfully increased customer retention rates.
Cadastral Inspector – Billing Assistant
CAASD
Jan 2014 - Present (11 years 6 months)
Managed water contracts and the billing process, ensuring accurate invoicing. Updated and inputted contracts and fees, and maintained cadastral maps.
Education
Degrees, certifications, and relevant coursework
Emma Balaguer
High School Degree, Industrial Electronics
2008 - 2012
Completed a high school curriculum with a focus on industrial electronics. Gained foundational knowledge in electronic principles and systems.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
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