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Laura Carvajal Comprés

@lauracarvajalcomprs

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Proactive customer success specialist with extensive client relationship experience.

Dominican Republic

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What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

As a dedicated Customer Success Specialist, I have a proven track record of enhancing service delivery and client satisfaction across various industries. My experience includes managing relationships with high-profile clients such as Samsung and Coca-Cola, where I successfully led online business projects and optimized stakeholder interactions. My proactive approach has consistently resulted in improved workflows and significant achievements in client satisfaction compared to other markets in the region.

With a strong background in digital marketing and project management, I have directed initiatives that not only boosted brand recognition but also enhanced member engagement. My role at PriceSmart Inc. involved collaborating with Country Managers to implement effective digital strategies, ensuring lasting success for the business. I am skilled in cross-departmental collaboration and troubleshooting, which allows me to drive efficiency and service excellence in every project I undertake.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

Samsung DR Cheil Worldwide

Nov 2021 - Nov 2022 (1 year)

Developed and managed relationships between the marketing agency and Samsung DR departments. Led online business projects across all company portfolio including Mobile, TV, Home Appliances, and Electronics.

Client Relationship Management Project Management Stakeholder Engagement

Regional Client Success & Project Architect

The Coca-Cola Company CIC - CARIBBEAN Findasense

Oct 2017 - Aug 2021 (3 years 10 months)

Managed stakeholder relationships across the Coca-Cola Ecosystem, optimizing the Consumer Interaction Center for the Caribbean and leading compliance initiatives.

Stakeholder Management CRM Platforms Compliance Optimization

Regional Digital Strategist

PriceSmart Inc

Feb 2015 - Oct 2017 (2 years 8 months)

Directed digital marketing strategies to enhance member experiences, leading initiatives that boosted brand recognition and engagement.

Digital Marketing Member Engagement Process Optimization

Client Executive Manager

Young & Rubicam Damaris / Publicis

Apr 2009 - Feb 2015 (5 years 10 months)

Managed clients across various industries, delivering integrated marketing campaigns that exceeded expectations and improved client satisfaction.

Integrated Marketing Client Management Campaign Delivery Business Growth

Social Media Client Executive

Dentsu Dom. Rep.

Jul 2013 - Apr 2014 (9 months)

Led social media projects for diverse industries, developing strategies that enhanced client presence and won an award for 'Best Digital Strategy 2014 - Financial Education'.

Social Media Strategy Award Winning Campaigns Client Engagement Digital Presence