I've led global Technical Support at ClickUp through rapid growth, scaling the organization 155% across EMEA and APAC while launching specialized support, Technical Impact Manager, and Technical Support Engineer programs.
I partnered with Engineering to embed Support into product squads and led an AI-based defect initiative that drove closure of 2,400+ defects in six months ahead of the 4.0 launch. I also built career paths that generated 20–30 annual promotions and role upgrades across QA, Product, Escalation Engineering, and Technical Support.
Previously, I led Salesforce-channel support at DocuSign and spent nearly two decades at AT&T Wireless driving performance management, workforce leadership, executive communications, coaching, and large-scale operational programs. I've managed cross-functional initiatives, helped deliver more than $12M in annual cost savings, and developed leaders across global service organizations.
