Blake Robinson
@blakerobinson2
I build scalable technical support operations across SaaS and payments.
United StatesWhat I'm looking for
I've built and scaled technical support functions at Portico EDU, Constellation Payments, and ABC Fitness Solutions, leading service delivery, escalations, release readiness, and cross-functional programs across higher education technology, SaaS, and payment platforms.
At ABC Fitness Solutions, I managed a 75–100 person 24x7 support organization and a Technical Project Management team responsible for 50+ enterprise implementations. I use KPI reporting, root-cause analysis, operational dashboards, and coaching programs to improve service quality, customer outcomes, and organizational alignment.
Experience
Work history, roles, and key accomplishments
Technical Support Manager
Portico EDU
Jan 2025 - Present (1 year 7 months)
Built and scaled the Technical Support function for a higher education technology organization, establishing support operations, escalation governance, and performance reporting. Coordinated software release planning and communications, and partnered with Product, Engineering, and business stakeholders to improve workflows and reporting.
Education
Degrees, certifications, and relevant coursework
University of Memphis
Bachelor of Arts, General Studies
Bachelor of Arts degree from the University of Memphis.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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