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Anishka Ashtanker

@anishkaashtanker

Customer Success Manager at Helium, improving retention by 10% while managing enterprise D2C brands and Helium’s AI personalization platform.

India

Message

What I'm looking for

I’m seeking a Customer Success Manager role where I can grow high-value D2C accounts, improve retention, and partner with product and technology teams to shape customer-focused solutions.

At Helium, I manage enterprise D2C brands including Mamaearth, Gully Labs, and Innovist, and own 60% of company MRR. I improved customer retention by 10% through proactive account governance and structured success planning.

I partner directly with the tech team on Helium's AI personalization platform, sharing client feedback and aligning task planning with client needs. I also lead and align a 4–5 person tech team on delivery.

At Letscooee, I managed 50+ enterprise and high-value D2C clients, owned 50% of company MRR, and helped improve website conversion rates by 2X. I also reduced churn by 20% through structured success planning and stronger engagement frameworks.

Earlier, as a Management Trainee at SA Technologies, I led lead generation and research initiatives that improved lead quality by 25%. I have a B.Tech in Computer Science from Ajeenkya D Y Patil University, Pune, and built a project focused on customer retention and engagement optimization.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Helium

Apr 2026 - Present (7 months)

Promoted from Customer Success Associate to Customer Success Manager, owning 60% of company MRR and managing enterprise D2C brands. Improved retention by 10% and partnered with tech team on AI personalization platform.

Client Strategy Value Realization Performance Optimization Account Governance Success Planning Engagement Framework AI Personalization SOP Design Workflow Automation Team Leadership

Customer Success Associate

Letscoohe

Nov 2024 - Feb 2026 (1 year 3 months)

Managed 50+ enterprise and high-value D2C clients, owning 50% of company MRR. Delivered 2X improvement in website conversion rate and reduced churn by 20%.

Client Strategy Value Realization Performance Optimization Onboarding Service Delivery Training Data Reporting Analysis Churn Reduction Conversion Rate Optimization Team Leadership

Management Trainee

SA Technologies

Aug 2024 - Nov 2024 (3 months)

Led lead generation and research initiatives using Apollo, Dripify, and Zoho CRM, improving lead quality by 25%. Managed a team of 15 interns and enhanced CRM and automation workflows.