At SaaS Labs, I manage a $2.39M ARR portfolio across PLG and SLG segments, maintaining 90% NRR through expansion and churn mitigation. I configure JustCall AI Voice Agents and API workflows for customer outreach and call routing, and integrate JustCall with CRMs.
At Apna.Co, I drove feature adoption from 1% to 24% and helped increase annual retained revenue by 1.7x through cross-sell initiatives. Earlier, as a Key Accounts Intern at LittleBig Connection, I onboarded and supported enterprise clients and IT vendors across APAC and facilitated matches for IT staffing and short-term projects.
