Open to opportunities

Anisha Devshi

@anishadevshi

Message

I lead global product support teams, resolve complex issues, and improve customer operations.

Zimbabwe

Message

What I'm looking for

I'm looking for a role where I can lead and develop support teams, solve complex customer and technical issues, improve processes, and collaborate with product teams to enhance the user experience.

At The Access Group, I lead global customer support for pre-employment screening, acting as the escalation point for complex technical queries and supporting clients directly by email and telephone.

I work closely with Product and Engineering teams to identify bugs, submit feature requests, and turn user needs into practical improvements. I also create clear documentation, deliver training for staff and customers, and maintain compliance with legislative changes.

My background spans customer service, sales, technical troubleshooting, recruitment, performance management, and team development. I bring a hands-on approach to improving processes, supporting people, and delivering strong customer outcomes.

Experience

Work history, roles, and key accomplishments

Product Support Team Leader

The Access Group

Mar 2016 - Apr 2026 (10 years 1 month)

Managed a global customer support team and served as the primary escalation point for complex technical issues. Specialised in pre-employment screening checks and liaised with Product and Engineering teams to address user needs and log product bugs.

Pre employment Screening Team Leadership Technical Support Customer Service Documentation Training Process Improvement Recruitment Performance Management Salesforce Intercom CRM Freshdesk Customer Relationship Management

Customer Consultant

Carphone Warehouse

Mar 2014 - Mar 2016 (2 years)

Delivered exceptional customer service within a high-target sales environment, providing expert advice and resolving product-related issues. Achieved recognition within the Top 100 colleagues for outstanding sales performance.

Customer Service Sales Product Knowledge Troubleshooting Administration

Teaching Assistant

The Teaching Team

Apr 2014 - Sep 2014 (5 months)

Provided essential support to teachers across various educational institutions, delivering tailored one-to-one and group support to students. Assisted with lesson plan development and facilitated classroom management.

Educational Support Lesson Planning Classroom Management Student Support

Sales Advisor

Evans / Renoir Shoes

Jan 2008 - Mar 2014 (6 years 2 months)

Drove sales performance through proactive customer interactions and offered personalised shopping experiences. Managed cash handling and maintained accurate stock control.

Sales Customer Service Cash Handling Stock Control

Sales Assistant

Build-A-Bear Workshop

Jan 2011 - Jan 2013 (2 years)

Delivered engaging customer experiences and contributed to achieving store sales targets. Organised and hosted children's parties, adapting activities to suit different age groups.

Sales Customer Service Event Hosting