ANIOKE CHIGOZIE

I am an entry-level Virtual Assistant with strong skills in customer support, email management, calendar scheduling, data entry, and general administrative support. I work with focus, follow instructions properly, and make sure every task is done correctly and on time.

At Creo Fashion, I handled customer inquiries about product availability, orders, deliveries, pricing, and company information across phone, WhatsApp, email, and other support channels. I listened carefully to customer concerns, provided clear and accurate information, and resolved issues efficiently to ensure satisfaction.

I also assisted with order tracking, handled complaints professionally, followed up with customers to confirm resolution, and escalated complex cases to appropriate internal teams while keeping customers informed throughout the process. I maintain respect for confidentiality and use CRM systems to manage interactions.

I hold a degree in Biochemistry from the University of Nigeria, Nsukka, and I am adaptable, detail-oriented, and collaborative. I enjoy studying, interacting with people, and making a positive impact through attentive customer service.