animesh sahu
@animeshsahu
I resolve customer queries and manage accurate operations across chat, phone, email, and data systems.
IndiaWhat I'm looking for
I'm currently supporting students and tutors at Think Vidya Learning through chat, calls, and emails, while maintaining Excel records, booking demo classes, and supporting lead conversion.
At Amazon India Development, I handled virtual customer service across email, chat, and phone. I recorded application data accurately, followed standard operating procedures, prioritized customer needs, and escalated challenging issues when required.
Previously, at VFS Global Services, I worked in visa operations, scrutinizing documents, collecting travel-document applications, managing applicant queries, and coordinating passport-delivery administration.
My earlier operations experience includes healthcare file quality checks at Cordlife Science, MIS reporting and cash handling at Vibgyor Infrastructures, data entry projects, and customer service at IBM Daksh. I communicate fluently in English, Hindi, and Bengali and work confidently with MS Office, Excel, email, and internet tools.
Experience
Work history, roles, and key accomplishments
Customer Care Support Executive
Think Vidya Learning Pvt Limited
Dec 2021 - Present (4 years 9 months)
Handles student and tutor queries via chat, calls, and emails. Supports sales processes, generates leads, and converts them to paid customers.
Education
Degrees, certifications, and relevant coursework
National Institute of Open Schooling
Secondary School Certificate, General
Completed Class X through the National Institute of Open Schooling in 2002.
Availability
Location
IndiaAuthorized to work in
Job categories
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