Open to opportunities

Angie Zhou

@angiezhou

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Detail-oriented benefit analyst with expertise in data analysis.

United States

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What I'm looking for

I am seeking a role that values analytical skills and offers growth opportunities in healthcare.

As a dedicated Benefit Analyst at Prime Therapeutics, I have successfully constructed and integrated innovative benefit plans into RxClaim, collaborating closely with Blue Cross Blue Shield. My efforts have significantly enhanced claims processing accuracy and streamlined data input, which has improved the overall functionality of RxClaim. I pride myself on my analytical thinking and problem-solving skills, which have allowed me to identify and resolve complex benefit coding and claims processing issues, ultimately boosting client satisfaction and system efficiency.

Prior to my current role, I served as a Contact Investigator and Contact Tracer with the Kansas Department of Health & Environment, where I collected vital health data and provided support during the COVID-19 pandemic. My experience in these roles honed my communication skills and ability to empathize with individuals during crises. Additionally, my background as a Pharmacy Technician and Customer Service Representative has equipped me with a strong foundation in customer communications and compliance, ensuring that I approach every challenge with a customer-centric mindset.

Experience

Work history, roles, and key accomplishments

Benefit Analyst

Prime Therapeutics

Jun 2023 - Jan 2024 (7 months)

Constructed and integrated novel benefit plans into RxClaim, enhancing claims processing accuracy and streamlining data input. Identified and resolved coding and processing issues, improving client satisfaction and system efficiency.

Benefits Claims Data Analysis Problem Solving Compliance Analytical Thinking

Contact Investigator

Kansas Department of Health & Environment

Jan 2022 - May 2023 (1 year 4 months)

Collected health and demographic data, identified contacts for tracers, and provided support during crises. Demonstrated excellent communication skills while making outbound calls to COVID-19 patients.

Data Collection Communication Empathy AWS Problem Solving

Pharmacy Technician

Hy-Vee

Jun 2019 - Jan 2023 (3 years 7 months)

Prepared and dispensed medications under pharmacist supervision, processed insurance claims, and ensured compliance with pharmacy laws. Managed inventory and customer transactions using pharmacy software.

Medication Management Pharmacy Insurance Claims Management Compliance Inventory Management Customer Service

Contact Tracer

Kansas Department of Health & Environment

Nov 2020 - Jan 2022 (1 year 2 months)

Conducted outreach to individuals exposed to COVID-19, collecting data in Salesforce and providing local resources. Demonstrated empathy and excellent communication skills during sensitive discussions.

Salesforce Data Collection Communication Empathy Covid 19 Problem Solving Customer Support

Customer Service Representative

DH Pace

Apr 2019 - Jun 2021 (2 years 2 months)

Triage incoming customer calls, schedule services, and promote products. Gathered information for accurate service delivery while maintaining a positive attitude and professional representation of the company.

Customer Service Communication Scheduling Problem Solving Data Entry

Education

Degrees, certifications, and relevant coursework

University of Kansas

Bachelor of Arts, Human Biology

2020 - 2024

Pursuing a Bachelor of Arts in Human Biology with a minor in Nutrition, focusing on the study of human health, biological systems, and nutritional science.