Nina Karr

I’m a dedicated, detail-oriented healthcare call center professional with 6+ years supporting patients and members in high-volume environments. I’m known for first-call resolution, compassionate communication, and accuracy when handling sensitive health information.

Most recently, I worked as a Pharmacy Benefit Specialist (Remote) at TTEC (OptumRx), where I handled inbound calls assisting members with prescription benefits, coverage, and medication pricing. I resolved complex issues including claims, prior authorizations, and pharmacy network questions, while verifying eligibility and benefits using multiple systems.

Before that, I served as a Patient Access Specialist at TEKsystems, completing inpatient and outpatient registrations with a strong focus on accuracy and financial clearance. I verified insurance eligibility and benefits, collected patient financial responsibility payments, and coordinated with patients, families, and providers to resolve account and access issues.

I also built my customer service foundation as a Customer Service Representative at Mom’s Meals (PurFoods Company) and earlier with Iowa Medicaid. I handled escalated claims, eligibility, and benefits calls, educated customers on healthcare plans and authorization processes, supported website/account access, and maintained thorough, compliant documentation throughout.