Angie Woods
@angiewoods
I resolve technical support issues, train teams, and improve customer outcomes across IT and telecom environments.
United StatesWhat I'm looking for
I've supported customers and technical teams at teleNetwork, Interactions Corporation, Renaissance Systems & Services, and Secure Processing LLP. I resolve internet, software, hardware, and client issues through phone, online, and remote-access support.
At Interactions Corporation, I analyzed automated-system intents with 96–98% accuracy across 30+ operational clients, ranked in the top 15 of 300+ analysts, and was promoted to Analyst Training Specialist. I trained analysts on new clients, reviewed progress, and helped answer client-handling questions in the call center.
I've also guided Tier I technicians and installers, worked with developers to test and troubleshoot issues, maintained databases and websites, and produced reporting for clients and business operations.
Experience
Work history, roles, and key accomplishments
Tier 1 DSL Technician
TeleNetwork
Feb 2014 - Jun 2014 (4 months)
Assisted customers with DSL internet connection issues, adhered to call quality objectives, and maintained monthly sales goals.
Education
Degrees, certifications, and relevant coursework
I.T.T. Technical Institute
Associate of Applied Science, Software Applications and Programming
2007 - 2009
Activities and societies: Member, Association of I.T. Professionals organization
Earned an Associate of Applied Science in Software Applications and Programming. Member of the Association of I.T. Professionals organization.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Angie?
You can contact Angie and 90k+ other talented remote workers on Himalayas.
Message AngieGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
