Alex Newsome
@alexnewsome
I resolve network and technical support issues across customer services and systems.
United StatesWhat I'm looking for
At Riverstreet Networks, I provide Tier 2 support for hardware, software, network, and service issues, provisioning CPE and restoring customer services through network management systems.
Previously, I supported users at Automated System and Design and built a C# airline reservation system with passenger registration, flight selection, reservation management, and airport database integration.
Experience
Work history, roles, and key accomplishments
Sales and Support Specialist – Tier 2
Riverstreet Networks
Aug 2025 - Present (1 year 1 month)
Provided Tier 2 technical support for hardware, software, network, and service issues. Provisioned and troubleshot CPE, performed data and switch modifications, and coordinated technician dispatches.
Technical Support Analyst
Automated System and Design
Oct 2024 - Present (1 year 11 months)
Provided first-level technical support for hardware, software, operating system, and network connectivity issues. Diagnosed problems, documented tickets, and escalated complex issues to Tier 2 support.
Retail Sales – Impulse Team, Independent Contractor
Crossmark
Jun 2023 - Present (3 years 3 months)
Maintained product displays and strategically placed merchandise. Supported promotional activities, analyzed sales data, and managed inventory across assigned locations.
Education
Degrees, certifications, and relevant coursework
University of North Carolina at Charlotte
Bachelor of Science, Management Information Systems
Bachelor of Science in Management Information Systems from the University of North Carolina at Charlotte, completed in 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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