Open to opportunities

Robert Fulford

@robertfulford

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IT support manager with 5+ years experience improving systems and customer service.

United States

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What I'm looking for

I am seeking a hands-on IT support or management role where I can improve systems and train teams, prioritizing strong customer service and operational reliability.

I am an IT support professional with over five years of experience in technical support, team training, and customer service management. I have delivered technical training to improve team proficiency, implemented troubleshooting processes to resolve complex issues, and consistently provided timely, customer-focused support.

Previously I supervised commercial billing and high-volume call center operations, coached agents to improve performance, and handled support for cable TV, high-speed data, and digital phone services. I bring hands-on troubleshooting, process improvement, and a commitment to delivering world-class customer support.

Experience

Work history, roles, and key accomplishments

Tech Support Manager

SIMNET

Apr 2020 - Oct 2025 (5 years 6 months)

Delivered technical training to improve team proficiency, implemented troubleshooting processes that improved system performance, and provided timely customer support for complex technical issues.

Technical Training Troubleshooting IT Support Customer Service Performance Improvement Incident Management

Commercial Billing Supervisor

Time Warner Cable

Jul 2006 - Jun 2015 (8 years 11 months)

Supervised commercial billing support in a high-volume call center, improved agent performance through training and quality assurance, and resolved billing and service inquiries for cable, internet, and phone customers.

Customer Support Billing Operations Training Quality Assurance Troubleshooting