Open to opportunities

Sofia Omaña

@sofiaomaa

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I’m a Junior Logistics Coordinator specializing in air/ocean/ground shipment tracking and compliant documentation.

Colombia

Message

What I'm looking for

I’m looking for a logistics role where I can coordinate air/ocean/ground shipments, track status proactively, and ensure compliant documentation. I want a team that values service quality, clear communication, and continuous improvement.

I coordinate and monitor domestic and international shipments across air, ocean, and ground, ensuring cargo status is tracked and communicated to clients and stakeholders on time. I’m confident handling logistics documentation, including BOLs, invoices, and customs documents, to support compliance and smooth operations.

In my roles, I’ve focused on service quality by meeting client expectations, verifying documentation accuracy, and resolving operational issues during freight activities. I’m comfortable communicating with both clients and carriers, and I use KPI tracking and service level compliance to support consistent performance.

Beyond logistics, I’ve strengthened my customer-facing and administrative capabilities through customer service and front-desk support, document control, filing systems, and preparation of official administrative reports. This blend helps me stay organized under pressure and maintain clear, professional communication.

I also bring hands-on business operations experience from managing bookings and customer service, handling billing and basic financial tracking, and leading HR activities like recruitment, training, and staff supervision. I’m driven by practical execution, continuous improvement, and optimizing logistics performance to raise customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Business Manager

Current

Finca Campestre Chiriguare

Aug 2023 - Present (2 years 8 months)

Managed booking operations and customer service across in-person and virtual channels, promoting services through social media and tourism platforms. Handled billing and payments, led HR processes, and implemented strategies to improve occupancy and customer satisfaction.

Customer Service Billing Basic Financial Tracking

Junior Logistics Coordinator

Lean Staffing Solutions Group

Jul 2021 - Feb 2024 (2 years 7 months)

Coordinated domestic and international shipments by air, ocean, and ground, tracking cargo status and providing timely updates to clients and stakeholders. Managed and verified logistics documentation for compliance and resolved issues during freight operations to maintain service quality.

Shipment Tracking Logistics Documentation BOL Invoices Customs

International Commercial Advisor

Elite Cosmetic Dental

Jan 2021 - Jun 2021 (5 months)

Supported international commercial operations by coordinating domestic and international shipments and maintaining shipment status updates for clients and stakeholders. Verified logistics documentation for compliance while ensuring service quality and resolving issues during freight operations.

Logistics Documentation BOL Invoices Customs Service Quality Management

Admin & Customer Service Assistant

Laser Aéreo S.A.S

Sep 2015 - Nov 2016 (1 year 2 months)

Managed document control and filing systems, preparing official correspondence and administrative reports. Delivered customer service and front desk support while maintaining organized records.

Document Control Organized Records Customer Service Front Desk Support