Angelyn Mamine

• Managed a service appointment pipeline of 250+ bookings per week, ensuring customers experienced timely scheduling while balancing technician capacity across five Service Advisors and eleven Technicians.
• Estimated and allocated time slots for each service job based on job type (e.g., 1 hour for a diagnosis vs. 3-4 hours for a recall), so technicians' schedules reflected realistic workloads ins

RE/MAX Canada doesn't employ real estate agents directly. It's a franchisor: it licenses the brand, tools, and training to independently owned brokerages across the country. I worked at the regional head office level, supporting the Western Canada division, which covers roughly 6,500-6,900 agents, brokers, and managers across BC, Alberta, Saskatchewan, and Manitoba.

• Onboarded 15-20+ new agents

• Ran check-in and check-out for 2 hotel properties operating at 100% occupancy through summer peak season, using the Maestro property management system to manage reservations, post charges, and process payments.
• Handled guest enquiries by phone and in person on hotel amenities, park services, and points of interest in Jasper National Park, acting as an informal guide to the surrounding area for

Campari Group is a global spirits company (Aperol, Campari, Wild Turkey, among others). I worked out of their North Sydney office, which serves as the Australia & New Zealand headquarters for a company of 210-230 employees across the region. I was the front door of that office: first point of contact for anyone walking in or calling, and the go-to person when the office itself (space, shipping, pa

Louis Vuitton's Sydney office is the corporate headquarters for the brand's Australia and New Zealand operations, supporting a corporate staff of 100-150 people and 16 retail stores across both countries. I ran the office day to day: keeping the workplace functional, onboarding new hires, and being the point of contact when something (a delivery, a vendor, a visiting exec, a store's logistics need

Document preparation and file management within an institutional abuse practice requiring a high degree of discretion and accuracy.

Direct executive support including complex calendar management, international travel logistics, and multi-timezone scheduling for a founder-led organization

Provided executive support for a founder-led organization, including complex calendar management and multi-timezone scheduling. Managed international travel logistics and acted as a gatekeeper for day-to-day executive administration and data entry.

• Matched each student to a placement based on fit (subject area and class level for teaching students, relevant business function for business students), then acted as the ongoing point of contact between the college, the host organization, and the student to keep the placement on track.
• Resolved a placement mismatch by recognizing early that a student's preferred school placement wasn't meetin

• Managed front-of-house operations for the college's main campus, handling incoming calls, mail distribution, and in-person enquiries from students, staff, visitors, and external partners, including Australian Christian Churches and government departments.
• Processed student fee payments and on-site parking fee collection, and entered daily banking and weekly direct debits into MYOB, the college

• Delivering personalised luxury experiences by understanding client needs and building lasting relationships.
• Guiding clients with thoughtful recommendations while maintaining the highest standards of service and brand experience.
• Creating an environment where clients felt welcomed, valued, and confident in their purchasing decisions.

Built foundations in:
• Building trusted client relations

• Building trusted customer relationships.
• Personalised client experience.
• Luxury retail operations.

Built foundations in:
• Operational excellence behind a premium customer experience.
• Cross-functional collaboration and inventory accuracy.
• Attention to detail in a fast-paced luxury retail environment.

• Ensuring inventory accuracy and operational excellence behind a seamless luxury customer experience.
• Collaborating with retail teams to maintain efficient stock flow and product availability.
• Supporting a fast-paced environment where attention to detail and reliability directly impacted customer satisfaction.

Selected for promotion within three months of joining, reflecting my ability to quickly build trust, adapt to a new retail environment, and take ownership during the launch of Zara's first store in Australia.

• Leading day-to-day operations within the TRF department while maintaining a high standard of customer experience.
• Coaching and supporting team members in a fast-paced, high-volume retail

Flagship Store Opening
The flagship Australian location spanned 1,400 square metres across three levels and featured Zara's menswear, womenswear, and kidswear lines tailored for the Southern Hemisphere.

• Delivering exceptional customer experiences in a fast-paced retail launch environment.
• Building customer trust through attentive service and product knowledge.
• Contributing to the successf

• Delivering exceptional customer experiences in high-pressure environments.
• Resolving passenger concerns with empathy and confidence.
• Coordinating with flight crews to ensure safe and seamless operations.

Built foundations in:
• Remaining calm under pressure while supporting diverse customer needs.
• Resolving issues with empathy and confidence.
• Collaborating as part of a team where comm

• Demonstrates a broad knowledge of leadership theories and principles.
• Identifies the worldview and values of individuals and organisations.
• Able to apply knowledge of leadership to a broad range of contexts, and depth in the area of specialisation.
• Able to think creatively to solve problems in workplace contexts.
• Demonstrates general research skills, particularly the ability to gather, u