Open to opportunities

Angel Washington

@angelwashington

Message

Dedicated customer service representative with a focus on healthcare support.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in the healthcare sector.

With several years of experience in customer service, I have honed my skills in delivering exceptional support across various industries, particularly in healthcare. My journey began at Alorica, where I developed a strong foundation in handling customer inquiries and resolving issues efficiently. I then transitioned to Results Company, where I specialized in assisting patients and providers with medical claims and billing inquiries, ensuring compliance with HIPAA regulations.

Currently, I work at Afni, where I provide front-line support for billing and account services. My commitment to maintaining high performance metrics and delivering a patient-first experience has consistently resulted in increased customer satisfaction and retention. I thrive in fast-paced environments and enjoy collaborating with my team to achieve our goals while ensuring that every customer interaction is handled with empathy and professionalism.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Afni Riverside

May 2021 - Present (4 years 4 months)

Delivered front-line customer support for billing, account services, and product inquiries via inbound and outbound calls. Resolved customer concerns related to payments, service interruptions, account updates, and troubleshooting in a professional, solutions-oriented manner. Handled sensitive account data while maintaining compliance with company policies, data protection standards, and regulator

Customer Service CRM Systems Data Protection Troubleshooting Call Resolution Quality Assurance Communication Problem Solving Customer Retention

Healthcare Customer Service Representative

Results Company

Jul 2019 - Present (6 years 2 months)

Delivered high-quality service by assisting patients, providers, and members with questions regarding medical claims, billing, coverage, and benefits. Maintained strict compliance with HIPAA regulations while accessing and updating patient health records and insurance data. Investigated and resolved complex issues related to prior authorizations, denied claims, and inaccurate billing, ensuring tim

HIPAA)Medical Claims Billing Insurance Verification Salesforce CRM Systems Problem Solving Communication

Customer Service Representative

Alorica

Aug 2017 - Present (8 years 1 month)

Responded to customer inquiries via phone, email, and chat in a professional and courteous manner. Resolved customer complaints, billing issues, and service concerns while maintaining a positive customer experience. Documented all customer interactions accurately in CRM tools such as Salesforce or Zendesk.

Customer Service CRM Tools Salesforce Zendesk Troubleshooting Call Resolution Quality Assurance Data Privacy Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

John L Leflore

High School Diploma, General Studies

2013 - 2017

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.