Kayana Albritton

Managed and resolved healthcare claim and benefit inquiries from members via phone, email, and written correspondence, ensuring clear communication and timely resolution. Assisted members in understanding their health insurance benefits, including coverage details, cost-sharing, provider networks, and claims status.

Managed and resolved healthcare claim and benefit inquiries from members via phone, email, and written correspondence, ensuring clear communication and timely resolution. Assisted members in understanding their health insurance benefits, including coverage details, cost-sharing, provider networks, and claims status. Supported claims processing and adjudication by reviewing and verifying medical co

Interviewed clients to determine benefits and assistance eligibility. Facilitated appointments, referrals, and hand-offs, while providing resources and materials to clients.

Followed written risk and compliance policies and procedures for business activities. Provided operational support to members with their banking needs on a single banking product.

Interviewed clients to determine benefits and assistance eligibility, facilitating appointments, referrals, and hand-offs. Provided resources and materials to clients, enabling them to apply for and receive services.

Provided operational support to members with their banking needs on a single banking product, following written risk and compliance policies and procedures. Reviewed accounts and processed transactions that may require regulatory action, identifying and confirming member requests to resolve issues and explore banking needs.