At Full Potential Solutions, I provided technical assistance to customers with internet and system connectivity issues. I guided them through troubleshooting and documented their concerns while working toward first-call resolution.
At Altria Call Center, I handled customer inquiries through phone and email, supported retention, and recommended relevant products and service upgrades. I used Zendesk, Avaya, Shopify, and Zoho to manage customer interactions and support workflows.
At VXI Global Holdings, I handled phone support for internet, telephone, and cable service concerns. I guided customers through basic troubleshooting, installation, and connectivity checks, communicating technical information clearly.
