AAAngelmer Alfon
@angelmeralfon
Compassionate healthcare support professional
PhilippinesWhat I'm looking for
I am a dedicated medical receptionist with extensive experience in managing patient appointments and providing exceptional customer service. My role at Gastrocare of El Paso involved booking, confirming, and rescheduling appointments, ensuring that patients received timely care. I excelled in handling inquiries via phone and email, demonstrating my ability to communicate effectively with both patients and medical staff.
In my previous position as a Medical Virtual Assistant at Adapthealth, I was responsible for obtaining patient medical records and processing prior authorizations. My attention to detail and commitment to HIPAA compliance ensured that patient information was handled securely and efficiently. I thrive in fast-paced environments and am adept at multitasking, which has allowed me to support healthcare professionals and patients alike in navigating complex medical processes.
Experience
Work history, roles, and key accomplishments
Medical Receptionist
Gastrocare of El Paso—Dr. Ikenna Egbuna
Mar 2024 - Present (1 year 5 months)
Managed patient scheduling, including booking, confirming, rescheduling, and canceling appointments using specialized software. Handled all incoming communications, such as calls and emails, directing inquiries to the appropriate staff members.
Medical Virtual Assistant
Adapthealth-Healthybos
Mar 2022 - Present (3 years 5 months)
Obtained patient medical records from various providers and processed prior authorizations for initial requests and denials. Coordinated with medical providers, patients, and insurance companies to facilitate necessary approvals.
Customer Service Representative
United Health Care-Teletech
Jul 2021 - Present (4 years 1 month)
Received inbound calls regarding member HMO and PPO plans, assisting patients with coverage inquiries for medical procedures. Provided information on procedure coverage and locations for services.
Customer Service Representative
Results CX
Apr 2018 - Present (7 years 4 months)
Handled inbound calls concerning members' prescription plans, assisting with medication costs and refill inquiries. Provided information on medication coverage and addressed patient concerns by contacting pharmacists.
Education
Degrees, certifications, and relevant coursework
Kolehiyo Ng Lungsod Ng Lipa
Associate in Computer and Technology, Computer and Technology
Completed an Associate's degree focusing on computer and technology principles. Gained foundational knowledge and skills relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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