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Sherha Mae Catacutan

@sherhamaecatacutan

Medical Virtual Assistant at CLS Health supporting patient scheduling, intake, insurance checks, and telehealth in eClinicalWorks.

Philippines

Message

What I'm looking for

I'm seeking remote Medical Virtual Assistant, Patient Coordinator, Healthcare Administrative, or Medical Front Desk roles. I'm available for US EST and PST hours, including overnight shifts.

At CLS Health, I support a healthcare facility remotely in eClinicalWorks, coordinating appointments, patient intake, and referrals. I handle 30–40 patient calls daily and help patients get ready for telehealth visits.

I also create and update patient charts, verify insurance eligibility, and route incoming faxes. I coordinate prescription refill and medication requests while following HIPAA requirements.

Previously, at Episource/Optum, I reviewed healthcare records and validated documents for reporting and compliance. At Visaya KPO, I led healthcare support teams and coordinated data retrieval and client-vendor work.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

CLS Health

Aug 2023 - Present (3 years 2 months)

Manage scheduling in eClinicalWorks across multiple departments, handling 30-40 patient calls daily. Create and update patient charts, run insurance eligibility checks, and coordinate intake and referral workflows with HIPAA compliance.

eClinicalWorks Appointment Scheduling Patient Coordination Insurance Verification HIPAA compliance Telehealth Support Call Handling Fax Management Chart Management Prescription Refills

Recovery Specialist

Episource/Optum

Aug 2023 - Apr 2026 (2 years 8 months)

Reviewed and processed healthcare records and patient data to support accurate reporting and compliance. Performed data entry and document validation in line with HIPAA and company policies.

Healthcare Records Data Entry Document Validation HIPAA compliance Cross Functional Collaboration

Customer Service Representative

Fast Lab Technologies LLC

Feb 2023 - Aug 2025 (2 years 6 months)

Managed patient inquiries regarding lab services, appointments, and billing concerns. Assisted patients with scheduling tests, accessing results, and navigating online healthcare portals.

Patient Communication CRM documentation Troubleshooting Healthcare Portals Call Handling

Appointment Setter

Virtual Champs Global

Dec 2022 - Apr 2023 (4 months)

Scheduled client consultations, handled inbound and outbound calls, and qualified and transferred leads.

Appointment Scheduling Call Handling Lead Qualification

Credentialing Specialist / Patient Coordinator

Little Land Pediatric Therapy

May 2021 - Feb 2022 (9 months)

Processed provider credentialing applications for Medicaid and commercial insurance networks. Verified patient insurance eligibility and managed pre-authorization requirements to ensure treatment continuity.

Provider Credentialing Insurance Verification Pre Authorization WebPT Kareo Therabill Patient Scheduling Telehealth

Team Leader / Project Specialist

Visaya KPO

Dec 2015 - Feb 2022 (6 years 2 months)

Led a core team of 5-10 FTEs while overseeing up to 32 agents across project-based healthcare support initiatives. Promoted from Outreach Consultant to Subject Matter Expert to Team Leader within 1 year.

Team Leadership Salesforce Data retrieval Reporting Quality Assurance HIPAA compliance Vendor Management