At Arizona Advanced Surgery, I coordinated patient and surgery scheduling, prescription refills, medical records retrieval, and referrals. I also verified insurance benefits and prior authorizations and processed payments.
At California Cardiovascular Institute, I handled approximately 300 calls per day, scheduled appointments, routed urgent messages, and coordinated care. I updated EHR records, verified insurance eligibility, tracked referrals, and handled release-of-information requests.
Earlier, I managed medical cases and records retrieval at Cognizant Technology Solutions, and supported patient account research and medication refill requests at Optum Global Solutions. I hold HIPAA compliance certification and am a Licensed Professional Teacher.
