angelle lindsay
@angellelindsay
I resolve guest issues and keep high-volume hospitality operations running smoothly.
United StatesWhat I'm looking for
At Ocean Casino Resort, I manage high-volume guest calls involving reservations, account inquiries, and service resolution while handling escalations with professional de-escalation. I document interactions, coordinate complex cases, and provide accurate information aligned with company standards.
I've also supported safety and guest service in a busy resort waterpark and delivered fast-paced customer service at Popeyes Louisiana Kitchen. I'm pursuing a lead or supervisory hospitality or customer service operations role where I can guide workflows, support teams, and maintain service standards under pressure.
Experience
Work history, roles, and key accomplishments
Call Center Representative
Ocean Casino Resort
Manages high-volume inbound guest calls including reservations, account inquiries, and service resolution. Handles escalated guest concerns while maintaining professionalism and de-escalation techniques.
Education
Degrees, certifications, and relevant coursework
angelle hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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