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Angelis Linares

@angelislinares

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CSA and QA Specialist focused on customer satisfaction and operational success.

Dominican Republic

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What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated Customer Service Agent and Quality Assurance Specialist, I have honed my skills in call center support, compliance, and customer resolution. My experience at MpowerSolar and Alliance Health has equipped me with the ability to execute thorough verification processes and enhance customer trust through clear communication. I am passionate about maintaining service excellence and driving continuous improvement within fast-paced environments.

Throughout my career, I have consistently demonstrated problem-solving abilities and adaptability, which have allowed me to effectively manage escalated cases and ensure high-resolution rates. My commitment to customer satisfaction is evident in my approach to complex issues, where I prioritize empathy and a customer-centric mindset. I am eager to leverage my skills in a challenging role that values operational success and customer retention.

Experience

Work history, roles, and key accomplishments

Current

Quality Verification Agent

Current

MpowerSolar

Aug 2023 - Present (1 year 10 months)

Executed thorough verification processes to validate customers’ understanding about purchased services. Monitored call center performance, conducted audits, and provided feedback to drive continuous improvement and maintain service excellence.

Validation Customer Communications Quality Assurance Feedback Giving Attention To Detail

Refund and Chargeback Agent

NumberOneLab

Feb 2023 - Jan 2024 (11 months)

Resolved billing, refund, and chargeback inquiries with efficiency and empathy, maintaining customer satisfaction and loyalty through a customer-centric approach.

Billing Chargebacks Customer Satisfaction Empathy Email Support

HR & Payroll Assistant

AllianceRapidTestLab

Aug 2021 - Mar 2023 (1 year 7 months)

Manage employee records, process payroll, and ensure compliance with organizational policies.
Supported HR operations and fostering a positive workplace environment through efficient communication and meticulous attention to detail.

ADP Workforce Data Management Conflict Resolution Records Management Payroll Processing Time Attendance

CC Assistant & CSA

AllianceRapidTestLab

Jul 2020 - Aug 2021 (1 year 1 month)

Coordinated daily operations, managed schedules, and supported leadership in achieving organizational goals. Skilled in enhancing team performance through effective communication, organizational planning, and problem-solving. Managed director's calendar, meeting and presentations. Plus assisted on the call center as a csa when needed.