Open to opportunities

Angeline Dome

@angelinedome

Business operations and customer service professional with 7+ years improving service delivery, sales support, and team performance.

Zimbabwe

Message

What I'm looking for

I’m looking for a role where I can support business operations and customer outcomes—coordinating teams, resolving issues quickly, and using clear communication to drive performance and growth.

I’m a results-driven business operations and customer service professional with over seven years of experience across insurance, retail, and service environments. I’m known for professionalism, attention to detail, and supporting business performance while maintaining excellent customer satisfaction.

As a Unit Manager at Jubilee Insurance Company, I recruited, trained, and supervised a team of financial advisors, coordinated team activities, and supported marketing and sales initiatives to drive growth. Before that, I served as a Retail Business Consultant at Resolution Insurance Company—managing client relationships, handling inbound inquiries, and contributing to lead generation and client outreach.

More recently, I’ve been working as a Freelance Copy Editor, Proofreader & Transcriptionist (Remote), where I proofread and copy-edited a wide range of business and academic documents and produced clean, well-formatted transcripts. I bring a careful, confidentiality-first approach to every project and continue building my skills through digital and operations-focused training.

Experience

Work history, roles, and key accomplishments

Current

Freelance Copy Editor

Current

Freelance

Sep 2025 - Present (9 months)

Proofread and copy-edited articles, academic papers, reports, and business documents to improve grammar, clarity, consistency, and tone. Transcribed audio and video into clean, properly formatted verbatim transcripts while applying client style guides and ensuring confidentiality.

Copy Editing Proofreading Transcription Document Formatting Google Docs Microsoft Word Google Sheets Confidentiality

Cashier / Shop Attendant

Estel Chemist

Jan 2021 - Jan 2023 (2 years)

Managed daily sales transactions and performed accurate cash reconciliations. Provided customer service and resolved inquiries, while handling inventory control, stock taking, and basic bookkeeping records and reports.

Cash Handling Customer Service Inventory Control Bookkeeping Product Recommendations

Unit Manager

Jubilee Insurance Company

Mar 2017 - Mar 2018 (1 year)

Recruited, trained, and supervised a team of financial advisors, coordinating activities and monitoring performance. Supported marketing and sales initiatives and prepared basic reports to facilitate team communication.

Team Leadership Recruitment Training Performance Monitoring Sales Support Marketing Support Reporting Team Coordination

Retail Business Consultant

Resolution Insurance Company

May 2012 - Sep 2015 (3 years 4 months)

Provided consultative sales and customer support, managing client relationships and handling inbound inquiries. Supported lead generation and client outreach while maintaining accurate customer records and follow-ups.

Consultative Sales Customer Support Client Relationship Management Lead Generation Sales Outreach Sales Support Negotiation

Business Management Trainee

Shemak Properties

May 2010 - Aug 2010 (3 months)

Provided administrative and clerical support, assisting with document preparation and data entry. Supported bookkeeping and customer service tasks to help maintain day-to-day operations.

Administrative Support Clerical Support document preparation Data Entry Bookkeeping Customer Service Support Office Administration