xylo aswani

I’m a detail-oriented customer support leader with a strong track record of improving service quality through clear processes, accurate analysis, and responsive customer care. I’m known as a diplomatic, friendly team player who handles multiple projects with high accuracy.

In my role as Unit Head at Nobroker Technologies (Jan 2023–Sep 2024), I developed and implemented customer service policies, procedures, and standards. I provided technical assistance to customers, resolved escalated complaints promptly and professionally, and analyzed customer feedback data to find clear improvement opportunities.

Previously, as a Customer Support Executive at Nobroker Technologies (Feb 2021–Dec 2023), I implemented strategies to raise overall customer satisfaction. I responded quickly to inquiries and resolved issues in a timely manner, while also analyzing market trends to identify potential new customers through research activities.

Earlier, as a Customer Service Associate at Teleperformace Global India PVT Limited (July 2019–Jan 2021), I monitored customer feedback and generated reports to identify areas for improvement. I analyzed customer data to maximize satisfaction and contributed ideas for process improvements, building a foundation in daily workflow improvement, performance improvement, and quality improvement.