Angelina Pantzel
@angelinapantzel
Dedicated customer service professional with strong interpersonal skills.
What I'm looking for
I am a passionate customer service professional with extensive experience in face-to-face interactions and front-of-house roles. My journey began in Chania, Crete, and has led me to develop a deep understanding of the cultural intricacies of both the UK and Greece. I pride myself on my ability to build strong relationships with clients, ensuring they feel valued and understood. My commitment to exceptional service drives me to exceed expectations in fast-paced environments.
Throughout my career, I have honed my skills in communication, problem-solving, and multitasking. As a Veterinary Care Assistant, I not only provide comfort to clients during challenging times but also manage social media channels and administrative tasks. My experience as a receptionist and social media manager has equipped me with the ability to handle large datasets and maintain effective communication across various platforms, ensuring seamless operations.
I thrive in high-pressure situations and am dedicated to fostering positive experiences for all parties involved. My proficiency in tools like Canva and Microsoft Excel allows me to create engaging content and streamline processes, further enhancing my contributions to any team.
Experience
Work history, roles, and key accomplishments
Veterinary Care Assistant
Abbeywood Vets for Pets
Jan 2023 - Present (2 years 8 months)
Developed skills in providing comfort and empathy to clients during difficult times. Managed social media channels, generated content, and handled administrative tasks like scheduling appointments and liaising with clients.
Receptionist / Social Media Manager
Azthetics
Jan 2021 - Jan 2023 (2 years)
Served as the sole receptionist for over 3000 clients across three clinics, quickly acquiring business knowledge to offer guidance and solve problems. Prioritized consistent communication across email, social media, and telephone channels.
Data Entry Clerk
Just Eat
Jan 2020 - Jan 2021 (1 year)
Accurately managed and maintained large datasets for JustEat's apps and websites, ensuring up-to-date and error-free menu and restaurant information. Organized and updated spreadsheets to streamline data input processes and supported cross-functional teams.
Visual Merchandiser
Zara
Jan 2018 - Jan 2019 (1 year)
Focused on meticulous visual details in styling dressing tables, setting up displays, and arranging mannequins. Utilized color coordination techniques, referenced mood boards, and stayed up-to-date with the latest trends to curate fashionable looks.
Visual Merchandiser
H&M
Jan 2015 - Jan 2018 (3 years)
Progressed swiftly from a sales advisor role to a visual merchandiser position and eventually assumed leadership of a team. Traveled throughout the UK to coordinate store openings and launch events.
Education
Degrees, certifications, and relevant coursework
Clevedon Sixth Form
A-Levels, General Studies
2013 - 2016
Achieved A-Levels in English Language, English Literature, and Business Studies, all with a grade of C. Gained advanced academic skills and subject-specific knowledge.
Churchill Academy
GCSE, General Studies
2009 - 2013
Completed General Certificate of Secondary Education (GCSE) with grades including B in WJEC English Literature and CIE First Language English, and C in Edexcel Mathematics, Fine Art, History, Religious Studies, and WJEC Catering. Developed foundational knowledge across a range of subjects.
City & Guilds
Diploma, Veterinary Care
Obtained a City & Guilds Level 2 Diploma in Veterinary Care Assistant. Developed practical skills and theoretical knowledge essential for supporting veterinary professionals and caring for animals.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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