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Angelina Manasan

@angelinamanasan

Personable customer service professional with technical support background and strong problem-solving skills.

United States
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What I'm looking for

I seek a collaborative, supportive team role where I can apply customer service, technical support, and education experience to solve problems and grow professionally.

I am a personable and adaptable customer service professional with experience in technical support, office administration, and classroom instruction. I consistently assess client needs, communicate resolutions with empathy, and execute action items to improve outcomes.

Throughout roles at Columbia University, Fulbright España, and NALCAP, I managed communications, conducted verifications, developed lesson plans, and increased student engagement through tailored instruction and small-group activities. I also supported diversity, equity, and inclusion efforts through research and documentation.

I bring strong organization, time management, multitasking, and interpersonal communication skills, and I am eager to join a collaborative team where I can continue developing professionally while contributing to positive customer and student experiences.

Experience

Work history, roles, and key accomplishments

FE

English Teaching Assistant

Fulbright España

Jan 2022 - Jan 2023 (1 year)

Instructed students ages 12–16 across subjects (English, math, music, history, visual arts), designed activities to practice English, and served as a U.S. cultural ambassador.

Creighton University logoCU

Office Assistant

Sep 2018 - May 2022 (3 years 8 months)

Office of DEI (Oct 2021-May 2022)
Researched diversity, equity, and inclusion in relation to university history. Transcribed meeting documents.
TRiO Student Support Services (Sept 2018-Oct 2021)
Managed the front office and helped with customer service. Organized and prepared meeting agendas and presentations. Coordinated special events and programs.

Education

Degrees, certifications, and relevant coursework

Columbia University logoCU

Columbia University

Master of Arts, Human Rights

Master of Arts with a Human Rights focus and a concentration in Education and Disability Justice.

Creighton University logoCU

Creighton University

Bachelor of Arts, Spanish & Hispanic Studies

2018 - 2022

Bachelor of Arts in Spanish & Hispanic Studies with a Theology minor and concentrations in Sociology, Justice and Peace Studies, and Women’s and Gender Studies.

Tech stack

Software and tools used professionally

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Angelina Manasan - Auxiliar de Conversación - North American Language & Culture Assistants Program | Himalayas