Angelina Manasan
@angelinamanasan
Personable customer service professional with technical support background and strong problem-solving skills.
What I'm looking for
I am a personable and adaptable customer service professional with experience in technical support, office administration, and classroom instruction. I consistently assess client needs, communicate resolutions with empathy, and execute action items to improve outcomes.
Throughout roles at Columbia University, Fulbright España, and NALCAP, I managed communications, conducted verifications, developed lesson plans, and increased student engagement through tailored instruction and small-group activities. I also supported diversity, equity, and inclusion efforts through research and documentation.
I bring strong organization, time management, multitasking, and interpersonal communication skills, and I am eager to join a collaborative team where I can continue developing professionally while contributing to positive customer and student experiences.
Experience
Work history, roles, and key accomplishments
Auxiliar de Conversación
North American Language & Culture Assistants Program
Jan 2024 - Jan 2025 (1 year)
Taught high school English classes (7–22 students), developed lesson plans and small-group conversational activities, and increased student engagement and confidence in speaking, reading, and writing.
Managed emails, phone calls, walk-ins, and live chat for Columbia Residential; conducted intake and verification meetings and issued verification letters to students and stakeholders.
English Teaching Assistant
Fulbright España
Jan 2022 - Jan 2023 (1 year)
Instructed students ages 12–16 across subjects (English, math, music, history, visual arts), designed activities to practice English, and served as a U.S. cultural ambassador.
Advised first-year students on college adaptation, coordinated lessons and events, managed front-office duties across departments, and supported diversity & inclusion research and documentation.
Office of DEI (Oct 2021-May 2022)
Researched diversity, equity, and inclusion in relation to university history. Transcribed meeting documents.
TRiO Student Support Services (Sept 2018-Oct 2021)
Managed the front office and helped with customer service. Organized and prepared meeting agendas and presentations. Coordinated special events and programs.
Costume Stitcher & Craftsperson
Constructed and maintained costumes, props, and footwear for productions, coordinated quick changes and sanitization, and performed repairs to ensure production readiness.
Education
Degrees, certifications, and relevant coursework
Columbia University
Master of Arts, Human Rights
Master of Arts with a Human Rights focus and a concentration in Education and Disability Justice.
Creighton University
Bachelor of Arts, Spanish & Hispanic Studies
2018 - 2022
Bachelor of Arts in Spanish & Hispanic Studies with a Theology minor and concentrations in Sociology, Justice and Peace Studies, and Women’s and Gender Studies.
Availability
Location
Authorized to work in
Job categories
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