Open to opportunities

Meline Asryan

@melineasryan

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IT Project Manager and Scrum Master with agile expertise.

Armenia

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What I'm looking for

I am looking for a role that values agile practices and fosters team collaboration.

I am an experienced IT Project Manager and Scrum Master currently leading agile transformations at Energize Global Services. My role involves guiding teams through the adoption of Large Scale Scrum (LeSS) and Scaled Agile Framework (SAFe), ensuring a smooth transition to agile methodologies. I am passionate about fostering collaboration and communication among teams, which is essential for delivering value to our customers.

With a strong background in project management, I have successfully managed various projects across different sectors, including SaaS and web development. My experience includes utilizing agile project management tools like Jira and Trello, coaching teams on Agile principles, and preparing project progress reports for stakeholders. I thrive in dynamic environments where I can contribute to continuous improvement and help teams achieve their goals.

Experience

Work history, roles, and key accomplishments

Current

IT Project Manager & Scrum Master

Current

Energize Global Services

Aug 2023 - Present (1 year 10 months)

Led the adoption of Large Scale Scrum (LeSS) and SAFe frameworks within the Fraud Management department, ensuring a smooth transition to agile methodologies. Served as a Scrum Master, guiding and coaching agile development teams to follow Agile principles and practices for successful project execution.

SAFe Agile Methodologies Scrum Master Jira Risk Management

Customer Success Specialist

UCRAFT

Mar 2021 - Jun 2024 (3 years 3 months)

Assisted clients worldwide through live support and managed a large volume of incoming customer care requests. Supported clients with technical and troubleshooting issues, building sustainable relationships and trust through open and interactive communication.

Customer Support Technical Troubleshooting Customer Relationship Management Customer Service

Information Technology Project Manager

Elite Dev Squad

Dec 2021 - Jul 2023 (1 year 7 months)

Managed projects using Agile methodologies with Jira and Trello, defining project objectives, scope, and requirements with stakeholders. Collaborated actively with development and design teams, overseeing deadlines and project progress.

Agile Project Management Jira Trello Project Planning Stakeholder Management Wireframing Documentation

Information Technology Project Manager

Willing&Able Operations LLC

Feb 2019 - Nov 2021 (2 years 9 months)

Managed SaaS projects using Waterfall and Agile methodologies, defining objectives, scope, and requirements with stakeholders. Set deadlines, assigned responsibilities, and monitored project progress, ensuring compliance with data protection laws and GDPR.

Project Management Waterfall Agile Methodologies SaaS Figma Asana Trello Time Management

Education

Degrees, certifications, and relevant coursework

American University of Armenia

Master of Arts, PSIA, Public Administration

Completed a Master of Arts in PSIA with a focus on Public Administration. Gained advanced knowledge in public policy, governance, and administrative practices.

American University of Armenia

Bachelor of Arts, English and Communications

Obtained a Bachelor of Arts in English and Communications. Developed strong skills in written and verbal communication, critical analysis, and media studies.