Angelica Nicole Fortea

AF

Looking for a job

Angelica Nicole Fortea

@angelicanicolefortea

Customer service and technical support representative who troubleshot medical device issues at Minimed Philippines Inc.

What I'm looking for

I’m seeking a long-term remote customer support or technical support role.

At Minimed Philippines Inc., I provided phone-based technical support for medical devices, guiding customers through troubleshooting, documenting cases, and escalating complex concerns when needed.

At Parts Engine Canada, I handled phone and email support for orders, payments, returns, shipping issues, and product inquiries. I also provided technical troubleshooting and billing support by phone at Concentrix Philippines.

Across my customer service roles, I assisted with delivery concerns, cancellations, account inquiries, flight bookings, itinerary changes, and travel questions. I’m seeking a long-term remote customer support or technical support role.

Experience

Work history, roles, and key accomplishments

MI

Technical Support Specialist

Minimed Philippines Inc.

May 2026 - Aug 2026 (3 months)

Provided phone-based technical support for medical devices, troubleshooting issues, guiding customers through resolution, documenting cases, and escalating complex concerns as needed.

Technical Support Medical Device Support Troubleshooting Phone Support Case Documentation Escalation Management

PC

Customer Service Representative

Parts Engine Canada

Jan 2024 - Nov 2025 (1 year 10 months)

Handled phone and email support for orders, payments, returns, shipping issues, and product inquiries.

Customer Service Phone Support Email Support Order Management Payment Processing Returns Shipping Product inquiries

CP

Technical Support Representative

Concentrix Philippines

Jun 2023 - Dec 2023 (6 months)

Provided technical troubleshooting and billing support for customers via phone.

Technical Support Troubleshooting Billing Support Phone Support

LI

Customer Service Teammate

Lizardbear Tasking Inc.

Jul 2022 - Apr 2023 (9 months)

Assisted customers with delivery concerns, cancellations, and account inquiries.

Customer Service Delivery Support Cancellations Account inquiries

IP

Travel Associate

IGT Technologies Philippines

Feb 2022 - Jun 2022 (4 months)

Assisted customers with flight bookings, itinerary changes, and travel inquiries.

Travel Booking Itinerary Management Customer Service Flight Reservation

RP

Customer Service Agent

RMS Collect Philippines

Oct 2021 - Feb 2022 (4 months)

Provided inbound customer service and technical support.

Customer Service Technical Support Inbound Calls

Education

Degrees, certifications, and relevant coursework

NT

National College of Science and Technology

Bachelor of Science, Hotel and Restaurant Management

2017 - 2021

Pursued a Bachelor of Science in Hotel and Restaurant Management, gaining knowledge in hospitality operations and management.

Tech stack

Software and tools used professionally

Salesforce

Google Docs

Google Drive

Slack

Microsoft Teams

Google Maps

WhatsApp

Google Workspace

Google Sheets

Microsoft Excel

monday.com

SAP

FreshDesk

Zoho CRM

Microsoft PowerPoint

Availability

Looking for a job

Location

Philippines

Authorized to work in

Salary expectations

728k+ PHP

Job categories

Customer Service Technical Support Specialist Technical Support Representative

Skills

Customer Service Phone Support Email Support Technical Support Medical Device Support Troubleshooting CRM Systems Order Management Billing Payments Data Entry Microsoft Office

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