Caryl V User

As a Business Process Delivery Analyst, I manage stakeholder relationships, oversee team operations, and lead continuous improvement initiatives within Procure-to-Pay processes. I ensure compliance with GAAP and internal controls while supporting month-end closing activities and audit engagements.

In this role, I led internal training for the Helpdesk process, collaborated on Ariba process implementations, and reconciled overdue accounts. I developed instructional materials and served as a backup for the Helpdesk Team Lead, ensuring effective resolution of complex client queries.

I successfully led the Knowledge Transfer Training for Vendor Maintenance processes and executed the ACH Conversion project, transitioning vendors to electronic payments. I ensured compliance with standard operating procedures and served as the primary contact for vendor-related queries.

As an Accounts Management Specialist, I managed a portfolio of over 200 residential accounts, communicated proactively with clients to avoid delinquency, and achieved collection targets while maintaining professionalism. I also identified process improvement opportunities to enhance efficiency.

Bachelor of Science in Business Administration with a major in Marketing, focusing on the principles of marketing, business management, and strategic planning.