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Bianca Dela Cruz

@biancadelacruz

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HR Operations specialist driving accurate transactional HR processes and continuous improvement.

Philippines

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What I'm looking for

I seek HR operations roles focusing on high-volume transactional processes, HRIS work, process improvement, and collaborative teams that value accuracy and growth.

I am an HR Operations and Process Delivery specialist with five years' experience supporting end-to-end HR processes, high-volume transactional work, and employee query resolution. I consistently deliver accurate results using systems such as SAP SuccessFactors, Taleo, ServiceNow, and SharePoint while maintaining confidentiality and meeting tight SLAs.

At IBM Business Services I processed 150+ experienced-hire offer letters monthly, supported 1,000+ campus hires during peak cycles, entered and validated 300+ early-career offer terms weekly with high accuracy, and developed documentation and training materials to onboard team members. I also generated advanced Excel reports, managed SharePoint recruitment trackers, resolved ServiceNow tickets, and conducted root cause analyses to improve processes.

I have additional experience from Ernst & Young and LBC Express, a background in business entrepreneurship, multiple IBM and HR-related certifications, and volunteer leadership promoting Deaf culture. I am adaptable, detail-oriented, and driven to streamline HR operations and deliver measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Process Delivery Specialist

Current

IBM Business Services Inc.

Dec 2021 - Present (4 years)

Processed 150+ experienced-hire offer letters monthly and supported 1,000+ campus hire offers during peak cycles; entered and validated 300+ early-career offer terms weekly in SAP SuccessFactors with high accuracy and maintained SLA performance.

SAP SuccessFactors Offer Management ServiceNow SharePoint Excel Pivot Tables Documentation Root Cause Analysis Training

Talent Shared Services Associate

Ernst & Young Global Services Philippines, Inc.

Aug 2020 - Nov 2021 (1 year 3 months)

Prepared and managed 100+ offer letters and handled 500+ offer terms during high-volume periods using Taleo and KIM tools, ensuring timely, accurate processing and SLA-aligned HR inquiry support.

Taleo Offer Process Excel Outlook Data Entry

Courier Encoder

LBC Express Inc.

Oct 2019 - Jan 2020 (3 months)

Scanned and validated 500+ dispatch documents daily and maintained organized documentation, producing daily transmittal reports that reduced reporting delays by 20%.

Document Scanning Data Validation Records Management Reporting Attention To Detail

HR Intern

National Home Mortgage Finance Corporation

May 2018 - Sep 2018 (4 months)

Encoded loan documentation and assisted in account retrieval and title release processes, supporting accurate document management for mortgage operations.

Data Entry Document Management Loan Documentation Administrative Support Accuracy

Education

Degrees, certifications, and relevant coursework

De La Salle–College of Saint Benilde

Bachelor of Applied Deaf Studies, Applied Deaf Studies (Business Entrepreneurship Specialization)

Completed a Bachelor of Applied Deaf Studies with specialization in Business Entrepreneurship focusing on deaf studies and entrepreneurship principles.