Open to opportunities

ANGEL DEVRA

@angeldevra

Manager with experience in ICT operations, customer service, and revenue growth, combining calm problem-solving with team collaboration.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can manage day-to-day operations, improve service delivery, and grow revenue. I want a collaborative team that values calm problem-solving, continuous learning, and structured execution.

I’m a dependable, adaptable professional who delivers impactful results while staying calm under pressure. I bring a mix of project management focus, effective collaboration, and creativity in crafting practical ideas to improve how teams work together.

At Perfect Completion ICT Center, I’ve overseen daily operations to ensure efficiency and productivity. I supervise and train staff to improve performance and customer satisfaction, and I implement strategies to increase revenue and strengthen service delivery—while also handling budgeting, inventory, and administrative tasks.

Earlier roles strengthened my customer-first mindset and communication skills, from working as a Sales Representative to managing front-desk documentation as a Receptionist/Documentation Specialist. I’ve also supported content and reporting as a Newsroom Intern, helped in lesson planning as an Assistant Teacher, and handled confidential correspondence as a Personal Assistant/Secretary; alongside this, I use tools like Microsoft Office Suite, document management systems, scheduling and minute-taking, plus skills in basic accounting/bookkeeping, transcription, and graphic design.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Perfect Completion ICT Center

Jan 2023 - Present (3 years 6 months)

Oversee daily operations to ensure efficiency and productivity, including supervising and training staff. Handle budgeting, inventory, and administrative tasks while implementing strategies to increase revenue and improve service delivery.

Operations Management Staff Supervision Service Delivery Budgeting Inventory Management Admin Tasks Customer Satisfaction Corporate Trainer

Receptionist / Documentation Specialist

Perfect Completion ICT Center

Jan 2022 - Jan 2023 (1 year)

Managed front desk operations and greeted/assisted clients. Handled accurate documentation and record-keeping, scheduled appointments, and supported administrative tasks to improve workflow.

Front Desk Operations client support Documentation Record keeping Appointment Scheduling Administrative Support

Sales Representative

Vantage Communication

Jan 2020 - Jan 2022 (2 years)

Engaged customers to promote and sell products/services and worked to meet and exceed sales targets. Maintained customer relationships, provided post-sale support, and kept records of sales, transactions, and client feedback.

Sales Customer Engagement Persuasion Post sale Support

Assistant Teacher

Study Habit Schools

Jan 2019 - Jan 2020 (1 year)

Assisted with lesson planning and classroom management. Supported students with learning activities and assignments, helped maintain classroom discipline, and provided administrative support to the lead teacher.

Lesson Planning Classroom Management Student Support Student Engagement Administrative Support

Personal Assistant/ Secretary

Liandeh Global Ventures (Family Business)

Jan 2016 - Jan 2019 (3 years)

Handled correspondence and phone calls while managing confidential and sensitive information. Prepared daily reminders and agendas and provided customer service by responding to inquiries.

Correspondence Management Confidentiality Customer Service inquiry handling

Intern (Newsroom)

Metro FM

Jan 2024 - Present (2 years 6 months)

Assisted with research for news stories and gathered information. Attended team meetings taking notes and supported social media updates, content creation, and proofreading.

Gathers Information Meeting Notes Content Creation Proofreading