Angel Awurum

I am a dedicated and highly organized Customer Service Representative and Virtual Assistant with hands-on experience supporting clients via phone and video channels. I deliver friendly, professional communication while consistently prioritizing client satisfaction and compliance with company procedures.

My work includes troubleshooting login and e-file issues, resolving rejected submissions, and assisting customers with refund status inquiries. I routinely navigate CRM systems and knowledge bases to document interactions and provide accurate, timely solutions.

I escalate complex issues appropriately and maintain privacy and policy compliance when handling sensitive customer information. I continuously update my knowledge of tax products, support procedures, and system updates to ensure high-quality support.

I hold a B.Sc. (Nursing) from Global Wealth University and have completed certifications in Executive Assistant Skills and Customer Service Representative skills, reinforcing my administrative and customer-facing capabilities.