APAngela Pedretti
@angelapedretti
Experienced customer service professional with technical aptitude and project coordination expertise.
United StatesWhat I'm looking for
I am an experienced customer service representative with strong technical aptitude, project coordination skills, and a track record of improving processes for telecommunications and service teams. At Vernon Communications Cooperative I managed quoting, scheduling, invoicing, service order entry, and system/camera consultations, and I led the security/home automation product line from provisioning through installation and billing.
I bring exceptional communication, billing and Microsoft Office skills, and hands-on experience scheduling thousands of subscribers for a fiber build while coordinating technicians and subcontractors. I am dependable, solutions-focused, and comfortable working with vendors, POS systems, and regulatory requirements from hospitality and technical environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vernon Communications Cooperative
Aug 2010 - Jan 2025 (14 years 5 months)
Managed customer inquiries, account creation, service order entry and invoicing for telephone, television, internet and security services; led project coordination for IT Service Department and improved scheduling and billing efficiencies.
Member Support Technician
VernonCom
Jan 2010 - Jan 2025 (15 years)
Provided customer support, technical consultation, and end-to-end service coordination for telephone, TV, internet, and security systems; coordinated fiber migration for ~5,000 subscribers and managed invoicing and project scheduling.
Education
Degrees, certifications, and relevant coursework
UPUniversity of Phoenix
Associate of Arts, Business / Marketing
2007 - 2008
Completed an Associates in Business with coursework focused on marketing and customer experience from 2007 to 2008.
UCUniversity of Wisconsin–La Crosse
Associate of Arts in Business, Business
1991 - 1993
Associate of Arts in Business and general studies completed at the University of Wisconsin–La Crosse from 1991 to 1993.
UCUniversity of Wisconsin–La Crosse
Coursework toward Bachelor's degree, Biology
1991 - 1993
Completed coursework as a Biology major during 1991 to 1993.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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